Is Provider Guide
compatible with all web browsers and mobile Software versions?
Provider Guide works best with the latest
versions of Google Chrome, Microsoft Edge, Firefox, and Safari. Please keep in
mind using a VPN may impact the experience.
When using a mobile device, Provider Guide works best with
Apple iOS (iOS 15 and higher) and Android (Android 10 and higher). Please keep
in mind the user experience may vary on different mobile devices, even if the
mobile software version is compatible.
What should I do if I am experiencing
technical issues with Provider Guide?
If you are
experiencing technical issues with Provider Guide, first verify that the web
browser or mobile software version you are using is compatible with Provider
Guide and up to date. For technical assistance, submit a ticket to Embold
Health Customer Service that includes a detailed description of the problem you
are experiencing, any search parameters you are using for your search, and
screen shots.
Are all providers included in Provider Guide?
Provider Guide includes specialties
and providers covered under your medical benefits plan. Providers within dental
benefits plans and vision benefits plans are not included.
Why don’t all providers have a score?
Embold
Health evaluates providers in the following medical specialties: Primary Care, Pediatric, Cardiology, Gastroenterology, Endocrinology, Obstetrics, Joint Care
(Orthopedic), Spine Care (both Orthopedic Neurosurgical),
and Pulmonology.
If a provider is practicing in one of the evaluated specialties, but does not have a score, it means the provider practices in a geographic region Embold does not evaluate or Embold does not have enough claims data for that provider. This could be due to the provider being new to the area or because they have a sub specialty not covered by our current measures.